When something isn’t streaming right, it’s usually one of a few common causes. Work through this list and you’ll often be back watching in minutes.
Can’t sign in?
- Check the username and password match your email exactly — no spaces or missing characters
- Confirm you’re entering the full server URL from your welcome email
- Restart the app and try again
Stream buffers or freezes
- Run a speed test — aim for at least 25 Mbps for 4K
- Reduce other devices on the network
- Switch the stream to a lower quality to relieve the connection
- Restart your router to clear a slow connection
Nothing opens at all
- Confirm your plan period is still active
- Restart the streaming app and device
- Check you’re only signed in on the device you’re using
Still stuck?
If a quick restart doesn’t fix it, message us on WhatsApp or Telegram and we’ll sort it out with you step by step — usually it’s a simple fix.